Need Help?

Things not working as expected? We've found working through the following simple steps fixes most problems.

If they don't help, please contact us using the form below.

Are you using the latest Adobe Flash Player version?

At a minimum, we require you have Version 10 of the Adobe Flash Player installed for your browser.

Although we aim for compatibility for all Version 10 releases some of the early releases are buggy and often cause problems. If you are having problems with the system crashing or behaving erratically please upgrade to the latest version.

OK  Installed Flash Version: .  You're Flash Plugin is up-to-date.

OK  Installed Flash Version [] is out-of-date.  Click Here to Upgrade

OK  You don't have the Adobe Flash Player installed. Install Now

Is your browser up-to-date?

We test our software on the latest versions of the most popular browsers on both Windows and Mac.

If you are running an out-of-date version please consider updating it to see if it fixes any problems you may be experiencing.

Have you tried clearing your browser cache?

If you're having problems with our software not loading or only partially loading then it's likely you have a corrupted or out-of-date file cached in your browser.

Clearing your browser cache makes sure you are using the latest version of our software.

Internet Explorer | Firefox | Chrome | Safari
  1. In your browser's menu bar go to Tools » Internet Options » General » Browsing History » Delete...
  2. From this window delete the Temporary Internet Files.
  3. Close this window, then select OK before exiting the browser.
  1. In your browser's menu bar, go to Tools » Clear Recent History.
  2. Under "Time Range to Clear" select "Everything."
  3. Expand the "Details" section and check "Cache."
  4. Click the "Clear Now" button.
  1. In your browser's toolbar go to Tools » Options » Under the Hood.
  2. Click the button labeled "Clear browsing data."
  3. Select the checkboxes for the types of information that you want to remove.
  4. Click "Clear browsing data."
  1. In the Mac OS X menu bar, go to Safari » Empty Cache.
  2. There is no Step 2.

Note: Google has more detailed instructions (including video). You can find them here.

 

Note: If you have a general enquiry please check our list of FAQs.

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